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Posted On : 27 Jun, 2022 Reskilling Program Jaya Grocer
Company: Jaya Grocer
Job Summary:
- Establish and maintain long-term customer relationships. Handle customers’ inquiries independently, completely and accurately to the satisfaction of the customers. Work closely with other department to strengthen the company’s reputation.
Role and Responsibilities:
- Build sustainable relationships of trust with customers through interactive communications.
- Ensuring Jaya Grocer's culture, standards & KPI are consistent.
- Responsible to attend customers in handling complaints, and providing solutions and alternatives.
- Resolving and updating all customer feedback/product in the outlet to Store Manager & management following up to ensure resolutions.
- Assist with product new inquiries, refunds, and exchanges.
- Maintain good hygiene, proper grooming, and pleasant decorum throughout the day.
- Work together with other operational staff to ensure customers receive efficient and courteous service.
- Understand well about store layout to assist customers, e.g. Product placement.
- Promote the selected products according to outlet promotions and the festive season.
- Engage with customers to discover their wants and needs, provide advice or recommendation, directing them to the right product.
- Assist in general operational functions and ad-hoc assignments.
Qualification and Education Requirements:
- Candidates must possess minimum SPM/ Diploma qualification
- Aged above 40 years old
- No working experience is required. If possess experience in retail hypermarkets will be an advantage.
Preferred Skills:
- Required language(s): Bahasa Malaysia, English, and Mandarin-speaking will be an advantage
- Basic communication skills and interpersonal skills
- Customer satisfaction oriented.
- Friendly, helpful, and engaging personality.
- Meticulous, proactive, and food hygiene.
- Able to work independently with minimum supervision.
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