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Wakil Khidmat Pelanggan

Posted On : 27 Jun, 2022 Reskilling Program Jaya Grocer


Company: Jaya Grocer

Job Summary:

  • Establish and maintain long-term customer relationships. Handle customers’ inquiries independently, completely and accurately to the satisfaction of the customers. Work closely with other department to strengthen the company’s reputation.

Role and Responsibilities:

  1. Build sustainable relationships of trust with customers through interactive communications.
  2. Ensuring Jaya Grocer's culture, standards & KPI are consistent.
  3. Responsible to attend customers in handling complaints, and providing solutions and alternatives.
  4. Resolving and updating all customer feedback/product in the outlet to Store Manager & management following up to ensure resolutions.
  5. Assist with product new inquiries, refunds, and exchanges.
  6. Maintain good hygiene, proper grooming, and pleasant decorum throughout the day.
  7. Work together with other operational staff to ensure customers receive efficient and courteous service.
  8. Understand well about store layout to assist customers, e.g. Product placement.
  9. Promote the selected products according to outlet promotions and the festive season.
  10. Engage with customers to discover their wants and needs, provide advice or recommendation, directing them to the right product.
  11. Assist in general operational functions and ad-hoc assignments.

Qualification and Education Requirements:

  1. Candidates must possess minimum SPM/ Diploma qualification
  2. Aged above 40 years old
  3. No working experience is required. If possess experience in retail hypermarkets will be an advantage.

Preferred Skills:

  1. Required language(s): Bahasa Malaysia, English, and Mandarin-speaking will be an advantage
  2. Basic communication skills and interpersonal skills
  3. Customer satisfaction oriented.
  4. Friendly, helpful, and engaging personality.
  5. Meticulous, proactive, and food hygiene.
  6. Able to work independently with minimum supervision.